投诉英语对话

A. 关于商品质量投诉的英文情景对话

"where is your boss?I'll complain!"
"I am the boss. what can I do for you."
"look, this is what you have done. How dare you name yourself a laundry expert?"
"I'm so sorry!I just forget to ask my employees not to wash ropes.
"Good, but the most important thing is what I brought here is a sheet!"

B. 给酒店投诉部门打电话的英语对话

C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good evening. Front Office . Can I help you？
晚上好，这里是前台。有什么可以为您效劳？
G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.
我是 1588 房的史蒂文，刚入住的，我对房间不满意。
C：May I know what is wrong？
请问有什么问题吗？
G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.
好吧，谢谢。
C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .
不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。

顾客投诉各类问题。
1) There is no hot water/water boiler.
没有热水/煮水器。
2) The room is in a smell/too noisy.
房间一团糟/太吵了。
3) The window curtain is full of st.
窗帘积满了灰尘。
4) The pillow cases are stained.
枕头套上有污渍。
5) The bathtub/water closet is dirty.
浴缸/抽水马桶是脏的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水马桶堵住了。我一冲水，水就冒出来。
7) There are no towels/toiletry items/toilet paper in the bathroom.
卫生间没有浴巾/洗浴用品/厕纸。
8) My necklace /watch/wallet is missing.
我的项链/手表/钱包不见了。
9) Get me your manager！
把你们经理叫来。

C. 关于投诉的英语对话

⊙﹏⊙b汗 http://..com/question/156998258.html

D. 求英语对话一篇。内容是顾客投诉服务员的态度差以及菜价高！

A:Welcome to our restaurant,what can i do for you?
B:Get out of my way,i need to see your manager
A:I am so sorry that the manager is not availiable,can you tell me what's the matter?
B:Tell you?are you kidding?What kind of decision you can make for me?
A:Calm down please,you konw,anger is not good for your health,maybe i can do nothing for you,but i can share your unhappy.
B:Okay,i really can't stand the waiter's attitude,he treats us like foe,and take to us with a very coldness voice， finish the dinner very unhappy.
A:I am so sorry,we will settle it immediately.
B:And the price of dishes is too high,it's very unreasonable,many people can not bear it.
A:I konw what makes you so uncomfortable,i will reflect it to my leader,and thanks for your complaining,we will try our best to provide a new image,welcome next time.
B:Okay, i have a lot of things to do,see you.
A:See you.

E. 关于酒店投诉的英语对白

人物:经理( hotel manager),客人(guest)`
G; May I speak to the hotel manager please?
M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?
G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.
M: I am sorry to hear that. Could you tell me exactly what it is all about?
G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.
M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.
G: Thank you for your attention in this matter .I really appreciate that.
M: Gould you give me a number that I can reach you?
G: 123-456-789
M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!
G:bye!

F. 怎样应对投诉 英语口语对话练习

一、要有正确的学习态度
1.要勤学苦练。学英语没有捷径可走，要真正掌握英语，达到运用自如的程度，非下苦功夫不可。下苦功夫就是要进行大量的听、说、读、写训练，使各项技能达到纯熟的地步。语言知识应该了解，但不下苦功在听、说、读、写上练习，仅靠死记硬背一些孤立的单词、一些语法条条，是很难掌握英语这一交际工具的。应该是Learning English而不是Learning about English。就像学游泳、跳芭蕾舞一样，对其理论掌握再好，不通过反复训练是永远也学不会的。
2.要持之以恒。学习英语既然是练功夫的过程，就并不是那么轻松。要不怕困难，坚持学习。学如逆水行舟，不进则退，最忌“三天打鱼，两天晒网”。要日积月累，付出长期的努力。人贵有志，学贵有恒。
二、要掌握正确的学习方法
1.要过语音关。语音是学习英语的第一关。不掌握正确的发音，就不敢大声朗读和对话，句子不能上口，后续的训练就难以进行。要仔细听老师的发音和录音带，大胆实践，反复模仿，对比纠正。不要怕出错。对中国学生来说要达到发音完全正确并非一日之功，要有信心，有耐心就一定能够成功。
2.注意英语和汉语的区别。英语和汉语是两种不同的语言系统。如英语语音中的短元音、辅音连缀，以摩擦音、破擦音收尾音节等在汉语中都没有。英语有形态变化，如名词复数变化、动词时态变化等，而汉语基本上没有。英语语法和句子结构同汉语也存在着一些差异。中学生的汉语习惯已相当牢固，对英语学习有一定的干扰作用。从一开始就要养成良好的习惯，不要用汉字注音，不要用汉语句子套用英语句型。一旦通过大量的阅读，养成用英语思维的习惯，并产生英语语感，就会逐步减少犯“中国式英语”的错误的机会。

G. 求英语对话一篇——酒店投诉处理,一名接待员,一名客人,投诉时经理不在酒店

客人:Hey,waiter,come here.
嘿,服务员,过来.
服务员:What is the matter,sir?
怎么了,先生?
客人:I have a complaint.Please ask your manager here.
我要投诉,找你们经理来.
服务员:Sir,is there anything unsatisfying?
先生,有什么地方不满意吗?
客人:Look at the soup,there is a fly floating over it.
看这汤,上面漂着一只苍蝇.
服务员:That is impossible,I have checked it carefully.
不可能啊,我仔细检查过了呀.
客人:Anyway,I want to see your manager.
不管怎样,我要见你们经理.
服务员:OK,I go to find our manager.
好,我去找经理.
客人:I need you give me a reasonable explanation.
我需要你们给我个合理的解释.
服务员:We will,please wait a moment.
会的,请稍等.

H. 如何解决餐厅客户投诉问题英文三分钟对话的

关於上错菜的投拆(complains about the wrong order)

G: Waiter. This isn’t what I
ordered!
侍应生。这不是我点的菜！
W: I’m very sorry, sir. What was your
order?
真对不起，先生。您点的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我点的是咖哩鲜虾，不是咖哩牛肉！
W: I see, sir. I’ll bring you some at
once.
我明白了，先生。马上给您送来。
W: Your curry, sir. I’m very sorry for the
mistake.
您的咖哩，先生。抱歉弄错了。
G: Yes, please be more careful in the
future!
嗯，今後可要当心点！
W: I will, sire. I hope you enjoy your
meal.
我会的，先生。请慢用。

关於上菜过慢的抱怨(complains about a late order)

G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn’t
come.
Why is it taking so long?
侍应生，我至少在三十分钟前点的菜，到现在还没来。为什麽要这麽久？
W: I’m
very sorry, sir. I’ll check your order with the
Chef.
真对不起，先生。我会和主厨核对您点的菜。
G: Please do any hurry up! I’ve got an
appointment in fifteen minutes.
请快一点！十五分钟後我有个约会。
W: Just a moment,
please
请稍等。
(brings order上菜)
W: Your meal, sir. We’re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽搁了。请享用您的午餐。

沉着应对
1.
当你听不懂客人的意思时: 对不起,我不明白,让我找我们领班/经理帮您的忙
I’m sorry .I
don’t understand .May I ask the captain /Manager to help you .
2.
当你不明白客人的意思时: 对不起,我不明白,您可以让我看看吗
I’m sorry .i don’t understand ,Will you please
show me that.
3. 当客人提出的要求,你不能答允时,说:非常抱歉,我们不允许这样做的
I’m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求时,说: 恐怕不行,很遗憾
I’m afraid not
,unfortunately.
5. 当客人向你致谢时,说: 很高兴为您服务,或请别客气/很乐意效劳
My pleasure ./You are
welcome/Glad to be of service
6. 能答应客人的要求时.可迅速答应时: 当然可以先生/太太 我马上拿来先生/太太
立刻办
Certainly, sir/madam. I’ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答应客人的要求致歉时: 非常抱歉.恐怕我们没有
I’m sorry .we don’t
have…..
用电话询问遗失物件时的英语会话
G:Is that the Coffee Shop?
请问是咖啡厅吗？
W:Yes,
it is. May I help you?
是的，需要我效劳吗？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在贵餐厅用餐时把眼镜遗落在那边。您们有没看到？
W:May I have your name,
please?
请问您贵姓？
G:Yes, it’s Talbot.
我姓台伯。
W:Could you describe
them, please?
请描述那副眼镜的外形好吗？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角质镜框女用眼镜，蓝色镜片。
W:Could
you hold the line, please? I’ll check for you.
请不要挂断好吗？我查查看。
W:I’m very
sorry to have kept you waiting. We have found your glasses,
ma’am.
劳您久等了。我们找到您的眼镜了，太太。
G:Wonderful. I’ll come to pick it
up.
太好了，我会过来取回。
W:Could you come to the Cashier’s Desk at the
entrance?
请到入口处的出纳台拿好吗？
G:Fine. Thank you very
much.
好的。谢谢您。
W:You’re welcome,
ma’am.
不客气。

请客人稍候时的英语会话
Dialogue: W = Waiter 服务生G = Guest
客人

W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，欢迎光临黎昌海鲜大酒楼。
G: Good evening. 早。
W: How many persons,
please?请问有几位？
G: A table for three, please. 三位。
W: I’m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐满了。您介意等到有空位吗？
G: Well, how long will it take？ 要等多久？
W: I’m not
sure. But we’ll get a table ready as fast as we can. 我不确定。但我们会尽快帮您把位子准备好。
G:
OK, then I’ll wait. 好吧，我等一会儿。
W: May I have your name, please? 请问贵姓？
G:
Yes, It‘s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
谢谢您，安德生先生。要不要到那边坐，有空位时我再叫您。
G: Fine. Please don’t forget! 好的。请别忘了！
W: I
won’t, sir. (a table becomes vacant) 先生，不会的。（有一张空桌时）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，现在有位子了。这边请。谢谢您的等候。
G: That’s ok.
没关系。

I. 投诉手机产品（服务）的英文对话 至少10句

---May I help you ,sir?
---Yes.I just bought this phone here this morning.
---Anything wrong with it?
---Yeah,when i got home I found that it can't make phone calls,which made me very angry.
---Did you charge the battery?
---YEs, I did.There must be something wrong with it .
---Calm down,sir.I will check it for you ,please have a seat and wait for a moment.
---OK.
---All right ,sir.Here is the problem.you did't even get a SIM card.

J. help !关于投诉的英语对话…

“i wanna make a complain about my garment shrank after being drycleaned at your shop.”一般干衣店的人都会问你之前有没有注意到衣服上面的“washing instruction"?哪怕你没有，你也不用怕，因为据我知道都是干衣店的责任，在接单的时候会检查或者问你是否注意上面的干洗标签？ 能否干洗？你也可以反问他们：“ im sure its your job to read all the washing instruction labels before wash?"如果他们仍然没法给你满意答案，你可以说“i am not happy about your service at all, can i speak to your manager? i want my compensation!" 呵呵 GOOD LUCK