亚马逊投诉模板

『壹』 亚马逊产品被跟卖，警告信该怎么写

警告跟卖者的邮件模板
模板一
Hello，
We are the registered proprietor of the USA Trade Mark Number *****(商标注册号)for ****（商标名） in classes（商标类别）*****（Registered Date：*****）.Please refrain from using our Trademark when selling or listing any of your procts.
Please remove your listing from our advert immediately ASIN:*******
The proct is branded***** to reflect this, along with the title, brand and manufacturer.
If this is not done, we will have to report you to Amazon and they will remove it on your behalf. Please note:If a seller is removed 3 times by Amazon, the selling privilege would be removed by Amazon.
*****Company Reg No. *********
模板二
Dear “ B ”,
It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ".
" A " holds federal trademark registrations in the United States. So “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.
Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by right.
“ B ” currently has at least one listing on Amazon.com for procts that utilize“ A’s” trademarks and/or rights without authorization. See the following ASIN: B001234567 (写自己的 ASIN)
" A " is the only entity authorized to provide authorization to sell its procts on Amazon.com. Your listing constitutes a violation of " A's " trademark rights, rights, and Amazon’s Participation Agreement.
“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.
While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:
(1) Removed all of " A’s " trademarks and right material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of procts it claims to be associated with " A’s ", including but not limited to the ASINs listed above
Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed procts to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.
Thank you for your attention to this matter. Please contact us if you have any questions.
Legal on behalf of " A "
注：A为自己的品牌名称，B为对方的店名或品牌名
（from Bqool）
模板三
Hi,
We noticed that you are not authorized online retailer for XXXX brand procts and you have listed the particular item(s) ASIN: XXXXXXXXX, which is sold exclusively by XXXX authorized retailers.
As you may be aware, the unauthorized selling of XXXX procts is an illegal action that seriously infringes Trademark Law. As the Trademark owner we did not sell you, nor authorize you to sell, any XXXX branded procts. Also you are against Amazon's policy.
We kindly request that you follow our instructions:
a) Remove your offers from all XXXX proct pages on amazon.com within 24 hours, and do not list items on XXXX’s proct pages in the future.
b) Send us confirmation after you have removed the previously stated procts and listings.
If you don't comply with these demands, we'll have no choice but to file an official claim with the amazon.com Seller Performance Department, which will seriously impact your Amazon performance.
Here is a link of the proct in question
https://www.amazon.com/dp/XXXXXXXXX
"We have received your U.S. Trademark Application and assigned serial number ' 869134571 ' to your submission." An official notification to you!
备注：”XXXX” 代表your Brand

『贰』 谁有，亚马逊批量跟卖模板

亚马逊跟卖流程经验如下：
（有点遗憾，无法给予图片讲解）

1、首先在亚马逊买家页面键入关键词搜索、选择你想要跟卖的产品

2、其次到达产品详情页面后下拉至产品描述，复制ASIN码

3、使用第三方工具，偶选择的是国内的一款功能相对全面的亚马逊卖家运营系统-亚马逊船长（AMZCaptain），注册登录后可以绑定多家店铺，还能关联微信来操作一些功能，偶绑定的店
铺有点多，跟卖的时候需要先选择要进行跟卖的店铺，然后将刚刚复制的ASIN码粘贴并搜索
4、选择的产品ASIN码对应有多个变种，需要展开后再选择
5、最后将这个页面的信息填写完整，带*是必填项。用的这个第三方工具（亚马逊船长）有个最吸引我的地方就是它的定时跟卖功能，只要设置好跟卖的起止时间就ok了，不用随时守着电脑更不用熬夜跟卖
防跟卖的流程如下：
跟卖是亚马逊默许的，辛辛苦苦自建的listing，你肯定不想被跟卖者坐收渔翁之利，因此在销售初就应该注册品牌，并向亚马逊备案，防范于未然。跟卖者一般不会跟卖有品牌的listing，即使有一些不懂规则的跟卖者，你也可以向亚马逊投诉来维权。
步骤①：打开卖家后台页面，拉至底端，点击contact seller support。
步骤②：在左边的显示栏的what is the problem中点击report a violation，然后把跟卖卖家的侵权情况写清楚，再提供自己的品牌logo或者专利证明材料。
如果还未来得及注册和备案，可以一边操作一边向跟卖者发送警告信并要求其移除跟卖，一部分跟卖者自知理亏且担心账号风险会主动撤退，但不排除一些跟卖“老司机”熬夜跟卖甚至对警告有恃无恐。因此你可能还需要这些防跟卖tips
1、供应链：跟卖者follow的是listing上的描述、图片等直接信息。发现被跟卖后及时在产品的设计、包装上做出一些微创新，如贴上独特的产品标签、产品设计师签名等，让跟卖者无从获取这些资源而被买家认为销售假货。
2、Listing：不定期更换listing描述或图片，让跟买者措手不及；也可绑定小额的增值服务或与其他商品一起销售。
3、工具：选择一款能够24小时自动运行，实时记录跟卖者的跟卖时间和下架时间，且能自动发出警告信的工具。

『叁』 亚马逊索取好评邮件怎么写，有模板

这是带产品图片的索评模板，可供你参考：
Hello,

Thanks for your purchase, Order ID: {ORDERID}.

{image_proct_link}

I am writing to concern whether you have received your item. Are you
satisfied with our procts? If you have questions with your order,
before you leave a feedback, please contact us. We would try our best to
solve it. {contact_link}

Would it be convenient for you to
share your opinion with others by clicking the link below? Which would
be great encouragement for us.

{review_5star_link:Share your opinion here}
Please take a moment to rate us as a seller on the Amazon website.
Click here to {feedback_5star_link}

Your feedback will definitely inspire us to improve our service. We really need your supports.

Hope you can help us. Much appreciated.

Best regards,

Customer Service Team
{unsubscribe_link}
还有不同站点不同语言的邮件模板可参考速易特的索评邮件模板。

『肆』 亚马逊卖家a-z向亚马逊申诉都写什么内容

收到A-TO-Z，首要工作就是找出客户提出A-Z的原因，跟客户进行沟通，能让客户主动撤销是最好，如果客户不同意，还是要收集所有有利的信息来准备申诉。虽然申诉不一定会判赢，但是至少有机会。

关于A-TO-Z,如果客户主动撤销或者是卖家申诉判赢，都不会计入到ODR里面去，所以卖家能做的就是跟客户沟通让客户主动撤销，沟通方式可以选择退款或者重发（要注意，如果要全额退款，要先让客户撤销后再到订单里退款，否则这个A-TO-Z会自动关闭，亚马逊也会默认是卖家的责任），沟通无果就直接申诉。

具体步骤如下：

1、,第一时间联系买家，愿意满足客户需求，建议客户关闭投诉，但切记不要诱导客户关闭投诉，例如不要使用额外好处诱导，这样亚马逊会给你小红旗。。

2、若错误不在你，且买家48小时内不给你任何回复，那么有可能的话请你电话联系（注意时差），若电话错误，请在第三天进行申述，申述后请注意你的注册美亚的邮箱，美亚会有可能将调查过程中需要的资料和信息发于你，需要你提供。因此越快愈好。

3、物流发生的投诉时最难弄的，因为多数第三方发货的卖家，为了节省成本，一般选择邮政投递，但是往往没有签收证明甚至都没追踪信息，建议最好选择美国亚马逊可追踪的物流渠道（这个很重要），另外购买运输险和发运FBA

『伍』 求亚马逊侵权，ODR，假货封店的申述模板

下方是一件成功拿回销售权 的申诉信供参考：

Dear Amazon Seller Performance Team.

We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon's and our own standards of quality.

I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare ring the period without order.

Plan of Action: We are taking the following steps to improve our performance:

1.Review a 11 of procts to make sure that the pictures and descriptions are accurately match with our procts.

2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours

3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.

信件中提到了关于造成如此状况的原因，还有给予准确的时间范 围。并且将补救措施以条列式清楚简明的回答给亚马逊官方，这些都是值得借鉴参考的部份。

『陆』 亚马逊致卖家道歉邮件怎么写

应该一开始接到的是警告律师函吧，撤了就好了，如果直接是诉讼函你也别想了，去找个律师咨询怎么办吧。

『柒』 亚马逊如何避免迟到货物投诉模板

投诉是不可以避免的，所以遇到投诉，不要着急，要理性的看待卖家的投诉投诉。投诉从另一方面来看是促进商店更好发展的动力。

1、首先要积极回复，让消费者知道你关心他的问题，可以提供优惠券，让他们下次再光顾。

Dear [CUSTOMER NAME]
Thank you for shopping with [ERROR WITH ORDER].We’ve[CREDITED YOUR ACCOUNT/RESHIPPED YOUR ORDER /FIXED THE ISSUE] and you will still receive your order via your selected shopping method.
We sincerely apologize for any inconvenience and we are happy to offer you[DISCOUNT /PROMOTION] for your next purchase.Simply use this code at checkout :[DISCOUNT CODE].
If you have any questions or require additional assistance,please don’t t hesitate to contact us at [YOUR PHONE NUMBER] or via email at [YOUR EMAIL ADDRESS].
Thank you

2、解决方案要迅速积极，在回复邮件里提供解决方案，而且语气要感同身受。

HI [CUSTOMER NAME],
Thank you for reaching out. I am so sorry to about your trouble with [ISSUE].
I’ ve gone ahead and [SOLUTION] as an apology for any inconvenience you may have experienced. I know that [ISSUE] can be incredible [FRUITRATING/ANNOYING/...Jand I do hope that you try ordering from [YOUR BUSINESS] again in the future.
Thank you for giving us a try and if there’ s anything else that I can do for you. Please let me know!
Best.
[YOUR NAME]

3、有时候你自己可能没有一个良好的解决方案，那就让消费者自己提出来需要什么补偿，让他们明白你已经了解了他们的问题。

HI [CUSTOMER NAME]
Thank you for reaching out. sorry for the trouble!/ I am so sorry to hear that. Would you for mind telling me more about [SUGGESTION]?
At this time, we are unable to offer [SUGGESTION]. However, it does sound like a great idea and I have passed your feedback onto our team. I definitely understand how [FRUSTRATING /ANNIYING...] it can be to deal with [ISSUE].
I really appreciate your input and I do hope you’ ll give us another try. If there’ s anything else I can do for you, please let me know.
Best.