投訴英語對話

A. 關於商品質量投訴的英文情景對話

"where is your boss?I'll complain!"
"I am the boss. what can I do for you."
"look, this is what you have done. How dare you name yourself a laundry expert?"
"I'm so sorry!I just forget to ask my employees not to wash ropes.
"Good, but the most important thing is what I brought here is a sheet!"

B. 給酒店投訴部門打電話的英語對話

C=Front Office Clerk 前台服務員 G=Guest 顧客
C：Good evening. Front Office . Can I help you？
晚上好，這里是前台。有什麼可以為您效勞？
G：This is Steven， Room 1588. I』ve just checked in and I』m not happy with my room.
我是 1588 房的史蒂文，剛入住的，我對房間不滿意。
C：May I know what is wrong？
請問有什麼問題嗎？
G：The room is smelly and there is someone』s hair on my bed！ I didn』t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發！我沒料到你們酒店會發生這樣的事情。
C：I』m sorry to hear that. Mr. Steven. I』ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文先生。我馬上派一個服務員拿空氣清新劑來，並且為您重新整床。
我們為給您帶來不便道歉。
G：That』s fine. Thank you.
好吧，謝謝。
C：You』re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don』t hesitate to call me .
不客氣，史蒂文先生。我叫傑克，如有什麼我能效勞的，請盡管給我電話。

顧客投訴各類問題。
1) There is no hot water/water boiler.
沒有熱水/煮水器。
2) The room is in a smell/too noisy.
房間一團糟/太吵了。
3) The window curtain is full of st.
窗簾積滿了灰塵。
4) The pillow cases are stained.
枕頭套上有污漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是臟的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水馬桶堵住了。我一沖水，水就冒出來。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛生間沒有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項鏈/手錶/錢包不見了。
9) Get me your manager！
把你們經理叫來。

C. 關於投訴的英語對話

⊙﹏⊙b汗 http://..com/question/156998258.html

D. 求英語對話一篇。內容是顧客投訴服務員的態度差以及菜價高！

A:Welcome to our restaurant,what can i do for you?
B:Get out of my way,i need to see your manager
A:I am so sorry that the manager is not availiable,can you tell me what's the matter?
B:Tell you?are you kidding?What kind of decision you can make for me?
A:Calm down please,you konw,anger is not good for your health,maybe i can do nothing for you,but i can share your unhappy.
B:Okay,i really can't stand the waiter's attitude,he treats us like foe,and take to us with a very coldness voice， finish the dinner very unhappy.
A:I am so sorry,we will settle it immediately.
B:And the price of dishes is too high,it's very unreasonable,many people can not bear it.
A:I konw what makes you so uncomfortable,i will reflect it to my leader,and thanks for your complaining,we will try our best to provide a new image,welcome next time.
B:Okay, i have a lot of things to do,see you.
A:See you.

E. 關於酒店投訴的英語對白

人物:經理( hotel manager),客人(guest)`
G; May I speak to the hotel manager please?
M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?
G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.
M: I am sorry to hear that. Could you tell me exactly what it is all about?
G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.
M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.
G: Thank you for your attention in this matter .I really appreciate that.
M: Gould you give me a number that I can reach you?
G: 123-456-789
M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!
G:bye!

F. 怎樣應對投訴 英語口語對話練習

一、要有正確的學習態度
1.要勤學苦練。學英語沒有捷徑可走，要真正掌握英語，達到運用自如的程度，非下苦功夫不可。下苦功夫就是要進行大量的聽、說、讀、寫訓練，使各項技能達到純熟的地步。語言知識應該了解，但不下苦功在聽、說、讀、寫上練習，僅靠死記硬背一些孤立的單詞、一些語法條條，是很難掌握英語這一交際工具的。應該是Learning English而不是Learning about English。就像學游泳、跳芭蕾舞一樣，對其理論掌握再好，不通過反復訓練是永遠也學不會的。
2.要持之以恆。學習英語既然是練功夫的過程，就並不是那麼輕松。要不怕困難，堅持學習。學如逆水行舟，不進則退，最忌「三天打魚，兩天曬網」。要日積月累，付出長期的努力。人貴有志，學貴有恆。
二、要掌握正確的學習方法
1.要過語音關。語音是學習英語的第一關。不掌握正確的發音，就不敢大聲朗讀和對話，句子不能上口，後續的訓練就難以進行。要仔細聽老師的發音和錄音帶，大膽實踐，反復模仿，對比糾正。不要怕出錯。對中國學生來說要達到發音完全正確並非一日之功，要有信心，有耐心就一定能夠成功。
2.注意英語和漢語的區別。英語和漢語是兩種不同的語言系統。如英語語音中的短母音、輔音連綴，以摩擦音、破擦音收尾音節等在漢語中都沒有。英語有形態變化，如名詞復數變化、動詞時態變化等，而漢語基本上沒有。英語語法和句子結構同漢語也存在著一些差異。中學生的漢語習慣已相當牢固，對英語學習有一定的干擾作用。從一開始就要養成良好的習慣，不要用漢字注音，不要用漢語句子套用英語句型。一旦通過大量的閱讀，養成用英語思維的習慣，並產生英語語感，就會逐步減少犯「中國式英語」的錯誤的機會。

G. 求英語對話一篇——酒店投訴處理,一名接待員,一名客人,投訴時經理不在酒店

客人:Hey,waiter,come here.
嘿,服務員,過來.
服務員:What is the matter,sir?
怎麼了,先生?
客人:I have a complaint.Please ask your manager here.
我要投訴,找你們經理來.
服務員:Sir,is there anything unsatisfying?
先生,有什麼地方不滿意嗎?
客人:Look at the soup,there is a fly floating over it.
看這湯,上面漂著一隻蒼蠅.
服務員:That is impossible,I have checked it carefully.
不可能啊,我仔細檢查過了呀.
客人:Anyway,I want to see your manager.
不管怎樣,我要見你們經理.
服務員:OK,I go to find our manager.
好,我去找經理.
客人:I need you give me a reasonable explanation.
我需要你們給我個合理的解釋.
服務員:We will,please wait a moment.
會的,請稍等.

H. 如何解決餐廳客戶投訴問題英文三分鍾對話的

關於上錯菜的投拆(complains about the wrong order)

G: Waiter. This isn』t what I
ordered!
侍應生。這不是我點的菜！
W: I』m very sorry, sir. What was your
order?
真對不起，先生。您點的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我點的是咖哩鮮蝦，不是咖哩牛肉！
W: I see, sir. I』ll bring you some at
once.
我明白了，先生。馬上給您送來。
W: Your curry, sir. I』m very sorry for the
mistake.
您的咖哩，先生。抱歉弄錯了。
G: Yes, please be more careful in the
future!
嗯，今後可要當心點！
W: I will, sire. I hope you enjoy your
meal.
我會的，先生。請慢用。

關於上菜過慢的抱怨(complains about a late order)

G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn』t
come.
Why is it taking so long?
侍應生，我至少在三十分鍾前點的菜，到現在還沒來。為什麽要這麽久？
W: I』m
very sorry, sir. I』ll check your order with the
Chef.
真對不起，先生。我會和主廚核對您點的菜。
G: Please do any hurry up! I』ve got an
appointment in fifteen minutes.
請快一點！十五分鍾後我有個約會。
W: Just a moment,
please
請稍等。
(brings order上菜)
W: Your meal, sir. We』re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽擱了。請享用您的午餐。

沉著應對
1.
當你聽不懂客人的意思時: 對不起,我不明白,讓我找我們領班/經理幫您的忙
I』m sorry .I
don』t understand .May I ask the captain /Manager to help you .
2.
當你不明白客人的意思時: 對不起,我不明白,您可以讓我看看嗎
I』m sorry .i don』t understand ,Will you please
show me that.
3. 當客人提出的要求,你不能答允時,說:非常抱歉,我們不允許這樣做的
I』m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求時,說: 恐怕不行,很遺憾
I』m afraid not
,unfortunately.
5. 當客人向你致謝時,說: 很高興為您服務,或請別客氣/很樂意效勞
My pleasure ./You are
welcome/Glad to be of service
6. 能答應客人的要求時.可迅速答應時: 當然可以先生/太太 我馬上拿來先生/太太
立刻辦
Certainly, sir/madam. I』ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答應客人的要求致歉時: 非常抱歉.恐怕我們沒有
I』m sorry .we don』t
have…..
用電話詢問遺失物件時的英語會話
G:Is that the Coffee Shop?
請問是咖啡廳嗎？
W:Yes,
it is. May I help you?
是的，需要我效勞嗎？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在貴餐廳用餐時把眼鏡遺落在那邊。您們有沒看到？
W:May I have your name,
please?
請問您貴姓？
G:Yes, it』s Talbot.
我姓台伯。
W:Could you describe
them, please?
請描述那副眼鏡的外形好嗎？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角質鏡框女用眼鏡，藍色鏡片。
W:Could
you hold the line, please? I』ll check for you.
請不要掛斷好嗎？我查查看。
W:I』m very
sorry to have kept you waiting. We have found your glasses,
ma』am.
勞您久等了。我們找到您的眼鏡了，太太。
G:Wonderful. I』ll come to pick it
up.
太好了，我會過來取回。
W:Could you come to the Cashier』s Desk at the
entrance?
請到入口處的出納台拿好嗎？
G:Fine. Thank you very
much.
好的。謝謝您。
W:You』re welcome,
ma』am.
不客氣。

請客人稍候時的英語會話
Dialogue: W = Waiter 服務生G = Guest
客人

W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，歡迎光臨黎昌海鮮大酒樓。
G: Good evening. 早。
W: How many persons,
please?請問有幾位？
G: A table for three, please. 三位。
W: I』m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐滿了。您介意等到有空位嗎？
G: Well, how long will it take？ 要等多久？
W: I』m not
sure. But we』ll get a table ready as fast as we can. 我不確定。但我們會盡快幫您把位子准備好。
G:
OK, then I』ll wait. 好吧，我等一會兒。
W: May I have your name, please? 請問貴姓？
G:
Yes, It『s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
謝謝您，安德生先生。要不要到那邊坐，有空位時我再叫您。
G: Fine. Please don』t forget! 好的。請別忘了！
W: I
won』t, sir. (a table becomes vacant) 先生，不會的。（有一張空桌時）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，現在有位子了。這邊請。謝謝您的等候。
G: That』s ok.
沒關系。

I. 投訴手機產品（服務）的英文對話 至少10句

---May I help you ,sir?
---Yes.I just bought this phone here this morning.
---Anything wrong with it?
---Yeah,when i got home I found that it can't make phone calls,which made me very angry.
---Did you charge the battery?
---YEs, I did.There must be something wrong with it .
---Calm down,sir.I will check it for you ,please have a seat and wait for a moment.
---OK.
---All right ,sir.Here is the problem.you did't even get a SIM card.

J. help !關於投訴的英語對話…

「i wanna make a complain about my garment shrank after being drycleaned at your shop.」一般乾衣店的人都會問你之前有沒有注意到衣服上面的「washing instruction"?哪怕你沒有，你也不用怕，因為據我知道都是乾衣店的責任，在接單的時候會檢查或者問你是否注意上面的乾洗標簽？ 能否乾洗？你也可以反問他們：「 im sure its your job to read all the washing instruction labels before wash?"如果他們仍然沒法給你滿意答案，你可以說「i am not happy about your service at all, can i speak to your manager? i want my compensation!" 呵呵 GOOD LUCK