亞馬遜投訴模板

『壹』 亞馬遜產品被跟賣，警告信該怎麼寫

警告跟賣者的郵件模板
模板一
Hello，
We are the registered proprietor of the USA Trade Mark Number *****(商標注冊號)for ****（商標名） in classes（商標類別）*****（Registered Date：*****）.Please refrain from using our Trademark when selling or listing any of your procts.
Please remove your listing from our advert immediately ASIN:*******
The proct is branded***** to reflect this, along with the title, brand and manufacturer.
If this is not done, we will have to report you to Amazon and they will remove it on your behalf. Please note:If a seller is removed 3 times by Amazon, the selling privilege would be removed by Amazon.
*****Company Reg No. *********
模板二
Dear 「 B 」,
It has come to our attention that 「 B 」 is using the " A " trademark without license or prior written authorization from " A ".
" A " holds federal trademark registrations in the United States. So 「 B 」 listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon』s Participation Agreement.
Therefore, we demand that you immediately remove all listings on Amazon.com in which 「 B 」utilizes our trademarks and images protected by right.
「 B 」 currently has at least one listing on Amazon.com for procts that utilize「 A』s」 trademarks and/or rights without authorization. See the following ASIN: B001234567 (寫自己的 ASIN)
" A " is the only entity authorized to provide authorization to sell its procts on Amazon.com. Your listing constitutes a violation of " A's " trademark rights, rights, and Amazon』s Participation Agreement.
「 B 」 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.
While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:
(1) Removed all of " A』s " trademarks and right material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A』s " listings of procts it claims to be associated with " A』s ", including but not limited to the ASINs listed above
Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed procts to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.
Thank you for your attention to this matter. Please contact us if you have any questions.
Legal on behalf of " A "
註：A為自己的品牌名稱，B為對方的店名或品牌名
（from Bqool）
模板三
Hi,
We noticed that you are not authorized online retailer for XXXX brand procts and you have listed the particular item(s) ASIN: XXXXXXXXX, which is sold exclusively by XXXX authorized retailers.
As you may be aware, the unauthorized selling of XXXX procts is an illegal action that seriously infringes Trademark Law. As the Trademark owner we did not sell you, nor authorize you to sell, any XXXX branded procts. Also you are against Amazon's policy.
We kindly request that you follow our instructions:
a) Remove your offers from all XXXX proct pages on amazon.com within 24 hours, and do not list items on XXXX』s proct pages in the future.
b) Send us confirmation after you have removed the previously stated procts and listings.
If you don't comply with these demands, we'll have no choice but to file an official claim with the amazon.com Seller Performance Department, which will seriously impact your Amazon performance.
Here is a link of the proct in question
https://www.amazon.com/dp/XXXXXXXXX
"We have received your U.S. Trademark Application and assigned serial number ' 869134571 ' to your submission." An official notification to you!
備註：」XXXX」 代表your Brand

『貳』 誰有，亞馬遜批量跟賣模板

亞馬遜跟賣流程經驗如下：
（有點遺憾，無法給予圖片講解）

1、首先在亞馬遜買家頁面鍵入關鍵詞搜索、選擇你想要跟賣的產品

2、其次到達產品詳情頁面後下拉至產品描述，復制ASIN碼

3、使用第三方工具，偶選擇的是國內的一款功能相對全面的亞馬遜賣家運營系統-亞馬遜船長（AMZCaptain），注冊登錄後可以綁定多家店鋪，還能關聯微信來操作一些功能，偶綁定的店
鋪有點多，跟賣的時候需要先選擇要進行跟賣的店鋪，然後將剛剛復制的ASIN碼粘貼並搜索
4、選擇的產品ASIN碼對應有多個變種，需要展開後再選擇
5、最後將這個頁面的信息填寫完整，帶*是必填項。用的這個第三方工具（亞馬遜船長）有個最吸引我的地方就是它的定時跟賣功能，只要設置好跟賣的起止時間就ok了，不用隨時守著電腦更不用熬夜跟賣
防跟賣的流程如下：
跟賣是亞馬遜默許的，辛辛苦苦自建的listing，你肯定不想被跟賣者坐收漁翁之利，因此在銷售初就應該注冊品牌，並向亞馬遜備案，防範於未然。跟賣者一般不會跟賣有品牌的listing，即使有一些不懂規則的跟賣者，你也可以向亞馬遜投訴來維權。
步驟①：打開賣家後台頁面，拉至底端，點擊contact seller support。
步驟②：在左邊的顯示欄的what is the problem中點擊report a violation，然後把跟賣賣家的侵權情況寫清楚，再提供自己的品牌logo或者專利證明材料。
如果還未來得及注冊和備案，可以一邊操作一邊向跟賣者發送警告信並要求其移除跟賣，一部分跟賣者自知理虧且擔心賬號風險會主動撤退，但不排除一些跟賣「老司機」熬夜跟賣甚至對警告有恃無恐。因此你可能還需要這些防跟賣tips
1、供應鏈：跟賣者follow的是listing上的描述、圖片等直接信息。發現被跟賣後及時在產品的設計、包裝上做出一些微創新，如貼上獨特的產品標簽、產品設計師簽名等，讓跟賣者無從獲取這些資源而被買家認為銷售假貨。
2、Listing：不定期更換listing描述或圖片，讓跟買者措手不及；也可綁定小額的增值服務或與其他商品一起銷售。
3、工具：選擇一款能夠24小時自動運行，實時記錄跟賣者的跟賣時間和下架時間，且能自動發出警告信的工具。

『叄』 亞馬遜索取好評郵件怎麼寫，有模板

這是帶產品圖片的索評模板，可供你參考：
Hello,

Thanks for your purchase, Order ID: {ORDERID}.

{image_proct_link}

I am writing to concern whether you have received your item. Are you
satisfied with our procts? If you have questions with your order,
before you leave a feedback, please contact us. We would try our best to
solve it. {contact_link}

Would it be convenient for you to
share your opinion with others by clicking the link below? Which would
be great encouragement for us.

{review_5star_link:Share your opinion here}
Please take a moment to rate us as a seller on the Amazon website.
Click here to {feedback_5star_link}

Your feedback will definitely inspire us to improve our service. We really need your supports.

Hope you can help us. Much appreciated.

Best regards,

Customer Service Team
{unsubscribe_link}
還有不同站點不同語言的郵件模板可參考速易特的索評郵件模板。

『肆』 亞馬遜賣家a-z向亞馬遜申訴都寫什麼內容

收到A-TO-Z，首要工作就是找出客戶提出A-Z的原因，跟客戶進行溝通，能讓客戶主動撤銷是最好，如果客戶不同意，還是要收集所有有利的信息來准備申訴。雖然申訴不一定會判贏，但是至少有機會。

關於A-TO-Z,如果客戶主動撤銷或者是賣家申訴判贏，都不會計入到ODR裡面去，所以賣家能做的就是跟客戶溝通讓客戶主動撤銷，溝通方式可以選擇退款或者重發（要注意，如果要全額退款，要先讓客戶撤銷後再到訂單里退款，否則這個A-TO-Z會自動關閉，亞馬遜也會默認是賣家的責任），溝通無果就直接申訴。

具體步驟如下：

1、,第一時間聯系買家，願意滿足客戶需求，建議客戶關閉投訴，但切記不要誘導客戶關閉投訴，例如不要使用額外好處誘導，這樣亞馬遜會給你小紅旗。。

2、若錯誤不在你，且買家48小時內不給你任何回復，那麼有可能的話請你電話聯系（注意時差），若電話錯誤，請在第三天進行申述，申述後請注意你的注冊美亞的郵箱，美亞會有可能將調查過程中需要的資料和信息發於你，需要你提供。因此越快愈好。

3、物流發生的投訴時最難弄的，因為多數第三方發貨的賣家，為了節省成本，一般選擇郵政投遞，但是往往沒有簽收證明甚至都沒追蹤信息，建議最好選擇美國亞馬遜可追蹤的物流渠道（這個很重要），另外購買運輸險和發運FBA

『伍』 求亞馬遜侵權，ODR，假貨封店的申述模板

下方是一件成功拿回銷售權 的申訴信供參考：

Dear Amazon Seller Performance Team.

We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon's and our own standards of quality.

I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare ring the period without order.

Plan of Action: We are taking the following steps to improve our performance:

1.Review a 11 of procts to make sure that the pictures and descriptions are accurately match with our procts.

2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours

3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.

信件中提到了關於造成如此狀況的原因，還有給予准確的時間范 圍。並且將補救措施以條列式清楚簡明的回答給亞馬遜官方，這些都是值得借鑒參考的部份。

『陸』 亞馬遜致賣家道歉郵件怎麼寫

應該一開始接到的是警告律師函吧，撤了就好了，如果直接是訴訟函你也別想了，去找個律師咨詢怎麼辦吧。

『柒』 亞馬遜如何避免遲到貨物投訴模板

投訴是不可以避免的，所以遇到投訴，不要著急，要理性的看待賣家的投訴投訴。投訴從另一方面來看是促進商店更好發展的動力。

1、首先要積極回復，讓消費者知道你關心他的問題，可以提供優惠券，讓他們下次再光顧。

Dear [CUSTOMER NAME]
Thank you for shopping with [ERROR WITH ORDER].We』ve[CREDITED YOUR ACCOUNT/RESHIPPED YOUR ORDER /FIXED THE ISSUE] and you will still receive your order via your selected shopping method.
We sincerely apologize for any inconvenience and we are happy to offer you[DISCOUNT /PROMOTION] for your next purchase.Simply use this code at checkout :[DISCOUNT CODE].
If you have any questions or require additional assistance,please don』t t hesitate to contact us at [YOUR PHONE NUMBER] or via email at [YOUR EMAIL ADDRESS].
Thank you

2、解決方案要迅速積極，在回復郵件里提供解決方案，而且語氣要感同身受。

HI [CUSTOMER NAME],
Thank you for reaching out. I am so sorry to about your trouble with [ISSUE].
I』 ve gone ahead and [SOLUTION] as an apology for any inconvenience you may have experienced. I know that [ISSUE] can be incredible [FRUITRATING/ANNOYING/...Jand I do hope that you try ordering from [YOUR BUSINESS] again in the future.
Thank you for giving us a try and if there』 s anything else that I can do for you. Please let me know!
Best.
[YOUR NAME]

3、有時候你自己可能沒有一個良好的解決方案，那就讓消費者自己提出來需要什麼補償，讓他們明白你已經了解了他們的問題。

HI [CUSTOMER NAME]
Thank you for reaching out. sorry for the trouble!/ I am so sorry to hear that. Would you for mind telling me more about [SUGGESTION]?
At this time, we are unable to offer [SUGGESTION]. However, it does sound like a great idea and I have passed your feedback onto our team. I definitely understand how [FRUSTRATING /ANNIYING...] it can be to deal with [ISSUE].
I really appreciate your input and I do hope you』 ll give us another try. If there』 s anything else I can do for you, please let me know.
Best.